Return & Cancellation Policy

Club Fortified – Returns & Cancellation Policy

Effective Date: [1/1/2025]

This Returns & Cancellation Policy outlines how Club Fortified handles order changes, cancellations, returns, and eligibility for damaged-item replacements. By placing an order or purchasing a service through Club Fortified, you agree to the following terms.

1. All Sales Are Final

Club Fortified does not accept returns, cancellations, exchanges, or issue refunds for any:

• Physical products
  
  

• Digital products
  
  

• Subscription-based services
  
  

• Courses or coaching sessions
  
  

• Live event registrations
  
  

• Coffee of the Month items
  
  

• Lifestyle boxes
  
  

• Merchandise
  
  

• Giftable digital downloads
  
  

Once a purchase is completed, it cannot be canceled or refunded for any reason.

This applies to both physical goods and all wellness or lifestyle services.

2. Damaged or Defective Items (Replacement Only)

While we do not accept returns or refunds, Club Fortified will replace physical products that arrive damaged during shipping.

To qualify for a replacement:

1. You must contact us within 3 business days of receiving your item.
   
   

2. You must provide:
   
   

   • Clear photos of the damaged product
     
     

   • Photos of the packaging (if damaged)
     
     

   • Your order number
     
     

   • Your full name and email used at checkout
     
     

3. Damage must have occurred during delivery—not after receipt.
   
   

Once approved, we will send a replacement at no additional cost.

Replacements cannot be issued after the 3-business-day window.

3. Incorrect Shipping Information

Club Fortified is not responsible for:

• Incorrect or incomplete addresses entered at checkout
  
  

• Missing apartment or unit numbers
  
  

• Misspelled names
  
  

• Returned-to-sender packages due to user error
  
  

Orders placed with incorrect information cannot be canceled, refunded, or resent without placing a new order.

Please double-check your information before submitting.

4. Digital Products & Services Are Non-Refundable

Because digital goods are delivered instantly or involve time-based access, all digital sales are final.

This includes:

• Coffee recipes
  
  

• eBooks
  
  

• Digital downloads
  
  

• PDF bundles
  
  

• Course materials
  
  

• Online sessions
  
  

• Membership access
  
  

• Live virtual events
  
  

• Wellness coaching and conversations
  
  

Once accessed or purchased, these items cannot be refunded or canceled.

5. Service Cancellations

For wellness check-ins, courses, or conversations:

• Missed appointments do not qualify for refunds or credits
  
  

• Scheduled services cannot be canceled once booked
  
  

• If you cannot attend, the session is forfeited
  
  

• Rescheduling is at Club Fortified’s discretion and not guaranteed
  
  

All service payments are final.

6. Order Cancellations

Orders cannot be canceled after they are placed.
Our fulfillment process begins immediately, so all purchases are final and processed as submitted.

7. Contact Information for Replacements

If your item arrived damaged and meets the replacement requirements, contact:

Club Fortified Support
Email Us
Website: www.clubfortified.com

Please include:

• Order number
  
  

• Full name
  
  

• Description of the issue
  
  

• Required photos
  
  

We respond in the order messages are received.